SERVE
Your crane is only as reliable as the support behind it. That's why we've built a comprehensive service system spanning installation, maintenance, spare parts, and digital upgrades — delivered by certified engineers who know every bolt of our equipment.
FAQs
Frequently Asked Questions
Everything You Need to Know Before Your First Inquiry
How can I visit your factory or inspect the production process?
We welcome factory visits at any time. Our 150,000㎡ manufacturing base is located in Xinxiang, Henan Province — the "Crane Capital of China." Please contact us in advance to schedule your visit, and we'll arrange a full factory tour with our engineering team.
What certifications do your cranes hold?
Our cranes are manufactured in compliance with national and industry standards. As a company, we hold certifications including National High-Tech Enterprise, National "Little Giant" Enterprise, and Green Factory. We are also a contributor to 2 national standards and 6 provincial standards. Certificates for specific export markets (such as CE, etc.) can be provided upon request.
Do you have experience with export documentation and international shipping?
Yes. We have extensive experience in exporting to 50+ countries and handle all aspects of international shipping — from export documentation, customs clearance, and sea freight to insurance. We work with reliable logistics partners to ensure safe and timely delivery.
How do I get a quotation? What information do you need?
To provide an accurate quote, we typically need the following information: Lifting capacity (tonnage) Span (distance between runways) Lifting height Application environment (indoor/outdoor, temperature, special conditions) Preferred control method You can send these details via our inquiry form or email, and we'll respond within 24 hours.
Do you provide installation and commissioning services on-site?
Yes. We offer full on-site installation, commissioning, and operator training services. Our experienced service engineers can travel to your site to ensure seamless startup and handover.
What is your warranty policy?
We provide a standard 12-24 month warranty period from the date of commissioning, covering manufacturing defects and component failures. Extended warranty packages are also available upon request.
What is your typical production lead time?
Standard production lead time is around 30-60 days depending on the complexity and customization level. With our annual production capacity of 3,000 units and 150,000㎡ manufacturing base, we can also accommodate urgent project requirements upon negotiation.
Can you customize cranes according to my specific requirements?
Absolutely. We offer full customization in lifting capacity, span, lifting height, control logic (remote/cabin/smart), and special environmental adaptations (heat-resistant, explosion-proof, corrosion-resistant). Simply share your working conditions and we'll provide a tailored proposal within 24 hours.
What industries do you serve?
We serve over 20 heavy industries, including steel metallurgy, rail transit, warehousing and logistics, energy and power, aerospace and military, automotive manufacturing, and general machinery processing. Our cranes are customized to meet the specific demands of each sector.
File Download
Download our technical documents, product catalogs, and industry-standard insights. Get the data you need to specify the right crane for your project.
After-Sales Service
We don't just deliver cranes; we deliver peace of mind. Our support covers every stage — from initial consultation and customized design, through manufacturing and installation, to ongoing maintenance and digital upgrades. One partner, one responsibility, for the long haul.
Massive Capacity, On-Time Delivery
150,000㎡ manufacturing base with 500+ advanced production and inspection devices. Annual output of 3,000 units ensures we scale with your project timelines.
Proven Tech, Patent-Protected
449 national patents and 16 provincial scientific achievements. As a drafter of 2 national standards, our engineering is built on validated, industry-leading practices.
Beyond Standard — Tailored for Your Application
From steel mills to hydropower stations, we engineer cranes for 20+ industries. Every solution is customized in capacity, span, and control logic to match your exact workflow.
Full Lifecycle Service — We Stay with You
Beyond delivery, we offer installation, maintenance, and digital upgrade support. Our service team ensures your equipment keeps performing, year after year.
Manufacturing & Quality Control
With a 150,000㎡ manufacturing base and 500+ advanced inspection devices, we ensure every crane meets rigorous international standards.
Get Your Custom Lifting Solution
Whether it's Steel Metallurgy, Automotive, or Aerospace, our customized cranes are engineered to enhance your production safety and efficiency. Fill in the form to discuss your project.
Get Your Custom Lifting Solution
Whether it's Steel Metallurgy, Automotive, or Aerospace, our customized cranes are engineered to enhance your production safety and efficiency. Fill in the form to discuss your project.
Contact Us
No. 36, Nanpuyangze Road, Changyuan City, Henan Province
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